TERMS AND CONDITIONS

Last Updated: June 28, 2025

1. INTRODUCTION Welcome to KoloheKo.com ("Website", "Site"), operated by Kolohe Ko. This Site offers an e-commerce platform for purchasing apparel, novelty items, and other related products.

By accessing and using this Site, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully. If you do not agree, you must not use the Site.

For any questions or concerns, contact us at [email protected].

These Terms apply to all users of the Site, including browsers, customers, and content contributors. We reserve the right to update or change any part of these Terms by posting updates on our Site. It is your responsibility to check for changes, and your continued use of the Site signifies your acceptance of those changes.

2. USER REGISTRATION AND ACCOUNT

2.1. Eligibility: To make a purchase, you may need to create an account ("Account"). You affirm that you are at least 18 years of age or the age of majority in your jurisdiction.

2.2. Registration Process: You must provide accurate and complete information to create an Account. You are responsible for updating this information.

2.3. Account Security: You are solely responsible for safeguarding your login credentials and for all activities under your Account. Notify us immediately of any unauthorized use.

2.4. Account Restrictions: Your Account is for your personal use and cannot be transferred.

2.5. Multiple Accounts: We reserve the right to suspend or terminate duplicate Accounts at our discretion.

2.6. Account Termination: We reserve the right to refuse service or terminate accounts for conduct that violates these Terms or is harmful to our interests.

2.7. Account Cancellation by User: You may cancel your Account at any time. We may retain some information for record-keeping purposes as outlined in our Privacy Policy.

3. PRINT-ON-DEMAND BUSINESS MODEL KoloheKo.com operates on a print-on-demand (POD) model. This means that all products are custom-made, printed, or manufactured after you place an order.

Production Time: Your order will undergo a production phase (typically 2-7 business days) before it is shipped.

Fulfillment Partners: We partner with a global network of third-party fulfillment providers to produce and ship your products.

Custom Nature: Because each item is custom-made, we generally cannot accept returns or exchanges unless there is a product defect or a misprint.

4. PRODUCTS AND SERVICES

4.1. Product Descriptions: We strive for accuracy in product descriptions and images. However, we do not guarantee they are error-free. If a product is not as described, your remedy is a return for defect as detailed in our Returns and Refunds section.

4.2. Product Availability: All products are subject to availability. We reserve the right to not supply an item if a fulfillment partner is out of stock. We will notify you and offer alternatives or a refund.

4.3. Quality Assurance: As products are made to order, there may be slight variances in print color or placement. These are not considered defects unless they significantly affect the product's quality.

4.4. Changes & Discontinuation: We reserve the right to modify or discontinue any product or service without prior notice.

5. ORDERING PROCESS

5.1. Order Confirmation: You will receive an email confirmation upon placing an order with all the details.

5.2. Order Modifications and Cancellations: Due to the custom nature of our products, modifications or cancellations are subject to our discretion and are only possible within a short time after an order is placed. Contact us immediately at [email protected] if you need to make changes.

5.3. Order Limitations: We reserve the right to reject or limit the quantity of any order, including those placed by dealers or resellers.

6. PRICES AND PAYMENT

6.1. Product Pricing: All prices are in USD. We reserve the right to correct any errors and change information at any time.

6.2. Taxes: Applicable sales tax will be added to your purchase. You are responsible for all applicable taxes.

6.3. Payment Methods: We accept various payment methods as indicated at checkout. By submitting an order, you authorize our designated payment processor to charge your account.

6.4. Payment Security: All payment transactions are encrypted using industry-standard SSL technology. We do not store complete credit card information on our servers; we rely on trusted third-party payment processors to handle all sensitive payment data.

7. SHIPPING AND DELIVERY

7.1. Shipping Methods & Production Time: Shipping costs and delivery times vary by method and destination. Please note that delivery estimates include the production time of your custom-made item (typically 2-7 business days) in addition to shipping transit time.

7.2. Shipping Liability: Upon dispatch from our fulfillment partner's facility, the risk of loss or damage passes to you. We are not responsible for delays, lost packages, or damage caused by the shipping carrier.

7.3. International Shipping: For international orders, you are the importer of record and are responsible for any import taxes, customs duties, and fees.

8. RETURNS AND REFUNDS

8.1. Return Eligibility: Due to the custom, print-on-demand nature of our products, we only accept returns or exchanges for products that are defective, damaged, or misprinted upon arrival.

8.2. Initiating a Return: To initiate a return, you must contact us at [email protected] within 30 days of receipt with your order number, a description of the issue, and photos of the defect. 8.3. Return Shipping: If your return is approved due to a defect or error, we will provide a pre-paid return shipping label.

9. INTELLECTUAL PROPERTY RIGHTS

9.1. Ownership: All content on KoloheKo.com, including text, graphics, logos, and images, is the property of KoloheKo.com or its content suppliers and is protected by copyright laws.

9.2. License: You are granted a limited license to access the Site for personal, non-commercial use.

9.3. Trademarks: The KoloheKo.com logo and other trademarks are the property of KoloheKo.com and may not be used without permission.

9.4. User-Generated Content: By submitting content (e.g., reviews), you grant us a non-exclusive, royalty-free right to use, reproduce, and publish that content. You warrant that you own the rights to the content you post.

10. PRIVACY AND DATA PROTECTION

10.1. Commitment to Privacy: We are committed to protecting your privacy in accordance with our dedicated Privacy Policy. Please review our Privacy Policy to understand our data collection, usage, and security practices.

11. DISPUTE RESOLUTION

11.1. Good Faith Negotiations: Any disputes will first be addressed through good faith negotiations.

11.2. Binding Arbitration: If negotiations fail, the dispute will be resolved by binding arbitration in Honolulu, Hawaii.

11.3. Class Action Waiver: You waive any right to initiate or participate in a class action lawsuit.

11.4. Governing Law: These Terms are governed by the laws of the State of Hawaii.

12. TERMINATION OF ACCOUNTS

12.1. User-Initiated Termination: You may terminate your account at any time by sending a request to [email protected].

12.2. KoloheKo.com Initiated Termination: We reserve the right to suspend or terminate your account for breach of these Terms or suspected fraudulent activity.

13. ELECTRONIC COMMUNICATIONS By using the Site, you consent to receive electronic communications from us. You can opt-out of marketing communications at any time.

14. COMPLIANCE WITH PREDOMINANT PLATFORM GUIDELINES All policies and practices on our website are in full compliance with the merchandise guidelines of predominant online shopping platforms, including Google Merchandise, Shopify, Meta, and Pinterest. We continuously undertake measures to ensure our adherence to these guidelines.

15. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY The KoloheKo.com website, its content, and all products are provided on an "as is" and "as available" basis. We do not warrant that the Site will be error-free or uninterrupted. We will not be liable for any damages arising from the use of the Site, to the fullest extent permissible by applicable law.

16. CHANGES TO TERMS AND CONDITIONS We reserve the right to change these Terms at any time. It is your responsibility to review them periodically.

17. MISCELLANEOUS These Terms, along with our Privacy Policy, constitute the entire agreement. They are governed by the laws of the State of Hawaii. If any provision is unenforceable, the others remain in effect.

18. CONTACT For any questions regarding these Terms, you can contact us at:

Email: [email protected]

Postal Address: 95-1107 Koolani Drive #226, Mililani, HI, 96789, United States.